COVID-19 Hotel Program

(CHELSEA RYAN CLINIC) Sara Sansone, August 25, 2020


See below for notes on the webinar today. In short, registration is no longer required for use of Covid-19 Hotel program – just call 844-692-4692 (844-NYC-4NYC) and make the referral for isolation or quarantine, selecting the borough for services (1 for Manhattan). The patient should be called back within an hour. Expectation is that referring provider will continue to provide follow up services to the patient during their stay, as needed. See below for details.

COVID Hotel Isolation/Quarantine Beds

  • Test – Trace – Take Care
    • Carlos Devia, Senior Clinical Quality Manager for DOHMH
      • Overview of Test and Trace Corps
        • This program will run hotel program
          • June 1st – 20000 tests per day across 100 locations
          • June 1st – 1000 tracers screen Hotel, food, Meds, informs on mental health and family violence
          • June 1st – 1200 hotel rooms – Nicole Jordan Martin in charge 
          • Inability to self-isolate includes: cannot maintain 6 feet distance, do not have separate bathroom or cannot clean and disinfect after each use, shared kitchen that cannot clean touches surfaces after each use
          • Hampton Inn Times Square 851 8th Ave
          • Aloft Hotel 100-15 Ditmars Boulevard
          • LaGuardia Plaza – not fast enough for the address
  • COVID-19 Hotel Program by H&HC
    • Referral process: Call 844-692-4692 (844-NYC-4NYC)
    • No paper work or online forms
    • Contact center will call directly and screen patient and decide
    • H+HC will transport patient to room if needed
    • 3 meals/day
    • Children can be with parents
    • Wellness checks provided
    • Provides pajamas, wi-fi, TV
    • 24 hour nursing for emergencies (and ADLs?!)
    • Pharmacy services for regular meds, delivered to room
  • Guests should bring:
    • Photo ID
    • 14-day supply of medications
    • No alcohol or recreational drugs 
    • Items of necessity: clothes, shoes, toiletries, dentures, prostheses, personal electronic devices, small amount of cash or debit/credit card
    • Recent discharge paperwork/medication list
  • Maintaining continuity of care:
    • PCP is expected to continue providing whatever care – follow up calls, or televisits or in-person visits
    • If patient has home care, coordinate with them to transfer to hotel
    • Patient’s PCP expected to coordinate in-home supportive services
    • PCP or referring clinician welcome to do a visit at hotel, please provide your own PPE
    • Guests receive guidance to call 911 if they have medical emergency
  • LOS
    • Isolating: after 10 days of onset of symptoms and absence of symptoms for 3 days and overall improvement in symptoms
    • Quarantine: 14 days or if home situation changes so that they can isolate at home
    • Any issues with referrals: Assistant VP Dr. Aaron Miller:
    • Hotels are free
    • Patients will be contacted within an hour of referral
    • What if patient doesn’t have a phone? TBD – maybe Ryan considers keeping patient on site and gives a direct call back to the center

I made two attempts to call into this line – it’s a general line for H&HC Covid services. I was able to get through to the right place for the Covid Hotel Program within 5 minutes on my second attempt. They stated ancillary staff should be able to make these calls, but providers should be able to make the referral within a visit as well.

Sara Sansone, MS, MPH, RN (she, her)

Chronic Care Manager | Population Health

P: 212.484.5860 M: 646-927-9609

F: 212.265.6565

Ryan-Chelsea Clinton Community Health Center